The provisions of these regulations and the entire site apply equally to both genders, and the use of the masculine form is for convenience only.

1.General

• The pinook.co.il website (hereinafter referred to as the Website) is an Internet site that operates to sell quality massage products and devices (hereinafter referred to as the Services). The site is owned by "Pinook-Israel" Company (hereinafter referred to as the Company).
• Any person who performs and/or wishes to perform an action on the site (hereinafter referred to as "Purchaser") declares and undertakes that he is aware of the site's regulations, and agrees to its provisions, and that he and/or anyone on his behalf will not have any claim and/or lawsuit, directly and/or indirectly, against the site's owners and/or operators and/or anyone on their behalf. An action on the site means any act of purchasing a product offered for sale on the site.
• The Company reserves the right to change the Terms and Conditions from time to time at its sole discretion, without the need to provide any prior notice and/or notification. The Purchaser shall have no claims against the Company for such change. The date of application of the change shall be the date of publication of the updated Terms and Conditions on the Site for the first time, and any action taken on the Site after such publication shall be subject to the updated Terms and Conditions.
• For any questions regarding the use of the site and orders on the site, you can contact us by phone - 0509501444.
• The Company, at its sole discretion, may change and/or discontinue the website's activities at any time, without the need to provide any prior warning and/or notice.1

2.Terms of Use

• Any person resident in the State of Israel who possesses a valid credit card from one of the credit companies listed below and who has an e-mail account on the network may perform an action on the site. The credit companies are: Visa C.A.L., Visa Alpha, Leumi Card, Diners Club Israel Ltd., American Express Ltd., Isracard Ltd. and subject to approval of the transaction by the credit company.
• The purchaser's order for services will be accepted provided that all of the following conditions are met: (1) Approval for the transaction has been given by the purchaser's credit card company; (2) the requested products are in stock; (3) the address to which the service is to be provided is within the Company's service areas as defined below.2.2

3.Purchaser details / Privacy

• When purchasing on the site, the buyer will be required to provide the following details: ID/Civil Registration Number, first name, last name/company name, telephone number, city name, zip code, e-mail and method of payment. When receiving the shipment, an ID card and credit card must be presented, and receipt of the goods must be signed.
• The store takes standard precautions to maintain the confidentiality of information as much as possible. The store undertakes not to use the information of customers registered on the site except for the purposes of operating the site only, and to enable the purchase to be made.

4.Payment

• The credit card is charged immediately upon placing the order on the site. Prices on the site include VAT, unless otherwise expressly stated.
• Payment is made via credit card, cash or in installments with interest (subject to credit card company approval). Credit card details are transmitted via a secure server when encrypted.

5. Age restriction

• Conditions for purchasing on the site are that the purchaser is 18 years of age or older!

6. Order confirmation is subject to the following conditions:

• Providing approval from the credit company to carry out the transaction.
• The requested products are in stock.
• It is clarified that the delivery of products for an order on the site is subject to the above conditions for order confirmation.

7.Service and pricing policy and order placement

• The site offers items for sale with pictures that are intended for illustrative purposes only. Next to each item, its price is displayed in shekels. A user of the site can add any item to the shopping cart after being impressed by it and its price. The user can change quantities, add and remove items from the shopping cart at any time. In addition, the order can be saved on the site's servers without completing it and continue shopping at a later date. At the end of the order, you must enter the checkout to close and confirm the order.
• At the end of the process, you will receive a page displaying the order details and a unique order number that will serve as a reference for sending an order.
• In the event that a product ordered by the purchaser is not in stock, the company will contact him by telephone and update him or any other similar term, which will mean that the product is not in stock at the time of ordering at the supplying store. In this case, the payment made for the product will be refunded to the purchaser via credit card.
• Placing an order on the website is possible at all hours of the day, except if the website is down for any reason.
• It is hereby clarified that changes/exceptions may occur in delivery dates as well as in the ordering hours on the site, and the company is not obligated to these dates.

8.Product Delivery Policy

The product will be delivered within 14 business days from the date of purchase and will require payment of shipping fees. The product will be sent to the customer. The product will be sent to the customer by mail.
Depending on the area and type of delivery, the following delivery options are available:
Registered mail within 14 business days.
Courier mail within 7 business days
Self-pickup Sunday-Thursday between 8:00 AM and 5:00 PM.
The site will not be responsible for any delay and/or delay in shipping performed by a third party that is affected by force majeure and/or strikes and/or shutdowns and/or failure to respond by the customer to coordinate the shipment.

9.Prices

• The prices of the products published on the site are the prices of the products at the time the order is entered and confirmed by the purchaser on the site. The Company shall be entitled to update the prices of the products on the site from time to time at its discretion, regardless of the date of the visit and/or the order by the purchaser.
• The prices of the products sold on the site do not necessarily correspond to the prices of the products sold at the Pinok-Israel branches from which the products are collected for the purpose of supplying them to the customer.

10. Warranty

• The responsibility for the quality of the products advertised for purchase on the site applies to the manufacturers of the products, and in accordance with the warranty and use conditions attached to each product and/or service.
• The data that appears on the products is the data of the product manufacturers and is their sole responsibility.
• The manner in which the products are presented on the site will be determined by the Company from time to time at its sole discretion.
• The Company may at any time change any of the products displayed in the product list on the Site, replace any of the products on the list or remove any of the products from the above list.
• The company and/or anyone on its behalf will not be liable for any direct and/or indirect damage caused as a result of using the service and/or using a product purchased on the site, and what is stated therein or presented therein does not constitute a professional opinion. Any information provided or any content that appears in any of the forums does not constitute professional advice, a recommendation or an opinion of any kind. In other words, the responsibility for the use of the information found in the forum lies solely with the user.

11. Details of the purchaser of the services and website security

• When placing an order to purchase services through the website, the purchaser will be required to enter personal details, order details, credit card details, etc. (hereinafter – the details) into the system.
• The owners of the site and/or its operators and/or its managers and/or anyone on their behalf will not be responsible for any mistake made by the purchaser when typing in the details.
• Likewise, the above will not be directly or indirectly responsible for any liability in the event that the purchase details are not recorded in the system and/or for any technical and/or other problem that prevents actions from being performed on the site.
• Entering false information is a criminal offense. Legal action will be taken against those who provide false information, including claims for damages for damages that may be caused to the website and/or the website owners and/or its operators and/or its managers and/or anyone on their behalf.
• In the event of incorrect typing of details (including the purchaser's personal details), the company and/or someone on its behalf reserves the right to reject the order.
• The details of the operation on the site, including the order details and the buyer's details, will be transferred via an encrypted security protocol (SSL) accepted in electronic commerce, to the company's data processing computer. These details will not be transferred by the company and the website operators to external parties, except to the credit card company, and this is only in order to complete the purchase operations carried out by the buyer.
• The purchaser hereby consents that the company will send him e-mails and SMS messages and contact him in writing or orally regarding sales promotions. Pinok-Israel , innovations on the site, commercial advertisements, etc., unless he notifies it in writing that he is not interested in this.

12. Shipping and Ordering Policy

• Shipping of products nationwide.
• The Company has the exclusive right to change the service areas from time to time without prior notice.
• Delivery of products purchased on the site is possible only when the requested address is within the service area, and as long as there is no technical or other obstacle preventing the delivery of said products.
• Aqua-Spa reserves the right to update shipping fees from time to time and at its discretion and is not obligated to notify you in advance of the change.
• The shipment was dispatched within one business day from the moment the order was confirmed on the website. The time between order confirmation and receipt of the shipment is up to three business days.
• Delivery days and times: Sunday-Thursday (excluding holidays) by prior arrangement with the customer.
• The shipment will be delivered to the purchaser and/or a responsible adult on his behalf and at the address specified by the customer in the order only.
• In the event that the purchaser or a responsible adult on his behalf is not present at the time of delivery at the requested delivery address, the products will be returned to the company and an alternative delivery date will be coordinated under the responsibility of the purchaser, meaning that the customer, on his own initiative, will contact us by phone at 050-9501444.
• and a new delivery date will be arranged. In such a case, the customer will be charged additional shipping fees according to the rates indicated above. The above shall not apply if the purchaser indicates in the order that he agrees that the products will be left at the door or with a neighbor whose name is stated in the order. The sole responsibility arising from leaving products at the door or with a neighbor, as stated above, shall be the purchaser's.
• The Company's failure to meet the requested delivery date will not, in any way, exempt the Purchaser from his obligation to pay the Company for the delivery.

13. Details of the purchaser of the services and website security

• When placing an order to purchase services through the website, the purchaser will be required to enter personal details, order details, credit card details, etc. (hereinafter – the details) into the system.
• The owners of the site and/or its operators and/or its managers and/or anyone on their behalf will not be responsible for any mistake made by the purchaser when typing in the details.
• Likewise, the above will not be directly or indirectly responsible for any liability in the event that the purchase details are not recorded in the system and/or for any technical and/or other problem that prevents actions from being performed on the site.
• Entering false information is a criminal offense. Legal action will be taken against those who provide false information, including claims for damages for damages that may be caused to the website and/or the website owners and/or its operators and/or its managers and/or anyone on their behalf.
• In the event of incorrect typing of details (including the purchaser's personal details), the company and/or someone on its behalf reserves the right to reject the order.
• The details of the operation on the site, including the order details and the buyer's details, will be transferred via an encrypted security protocol (SSL) accepted in electronic commerce, to the company's data processing computer. These details will not be transferred by the company and the website operators to external parties, except to the credit card company, and this is only in order to complete the purchase operations carried out by the buyer.
• The purchaser hereby consents that the company will send him e-mails and SMS messages and contact him in writing or orally regarding sales promotions. Pinok-Israel , innovations on the site, commercial advertisements, etc., unless he notifies it in writing that he is not interested in this.

14. Returning products, canceling an order, changing an order

• The purchaser must check the contents of the shipment upon receipt and compare it to both the order and the invoice that will be given to him at the time of delivery. The purchaser will be entitled to cancel an order within 14 days from the date of receipt of the products, subject to the return of the products in their original packaging that has not been opened and/or damaged, and that they have not been used, provided that he presents an invoice or cash register receipt or exchange slip indicating the actual execution of the order or other proof regarding the actual execution of the transaction, its date, the amount paid for it and the means of payment.
• If the cancellation of the order is not due to a defect or non-conformity, according to the Consumer Protection Law, the Company is entitled to charge the Purchaser a cancellation fee of 5% of the order price or 100 new shekels, whichever is lower, as well as any payment collected from the Company by the credit card company for clearing the Purchaser's credit card. Also, in the event that the order is canceled after the order has already been delivered, the Company will be entitled to charge the Purchaser the applicable shipping fees.
• Changing an order by the purchaser will be possible, at the sole discretion of the company, which will make every effort to allow the order to be changed as requested by the purchaser.
• Changing or canceling an order will be done by calling 050-9501444 only.
• In the event that the credit card company does not honor the charge, the purchase of that user whose debit card was not honored will be null and void from that moment on.
• The Company shall be entitled, at its discretion, to cancel an order for any reason whatsoever, without the need for justification or prior notice, even if the User has already received notification of the purchase confirmation. Notification of the purchase cancellation will be provided to the User at info@pinook.co.il. The Purchaser shall have no claim, claim or demand against the Company for the cancellation of the transaction by it.
• The purchaser will not be entitled to any compensation from the company for the cancellation and/or change as aforesaid. In this case, the purchaser will be credited with the payment of the total order, and in the event of a change approved by the company, the purchaser will be charged in accordance with the changed order.
• It should be emphasized that the return of products and cancellation of the purchase will be in accordance with and subject to the provisions of the law, including the provisions of the Consumer Protection Law, 5741 - 1981, the provisions of the Sales Law, 5728 - 1968, and the provisions of the Debit Cards Law, 5746 - 1986, and also subject to the company's policy, as determined from time to time.

15. Ownership and protection of rights

• The Site contains various content protected by copyrights, trademarks and other proprietary rights, including text, images, graphics, music, video and sound, some of which is owned by the Company and some of which is owned by others.
• The purchaser and/or any third party performing actions on the site is not permitted to modify, publish, broadcast or transfer, and use the site or part of it to create another work or to exploit the site, and/or the content of the site, in whole or in part, for any purpose, except for the purpose for which the site was created. Pinok-Israel permits the user to "download" data to their personal computer for personal, non-commercial use only.
• This permit, as well as any other legal action on the site, does not grant the user any proprietary right in the aforementioned information in particular and in the site and its content in general.

16.Limitation of Liability

• The sole responsibility for the products, their quality and any information or representation made on the site regarding the nature of the products, including the names of the manufacturers, the quality of the products, the features of the products, the images of the products, etc., applies to the manufacturers of the products, and they are subject to consumer protection laws and regulations.
  The Company is not responsible for any damage of any kind caused to the purchaser on the Site and/or to any third party as a result of the following, and if any of them occur, the Company may announce the cancellation of the purchase on the Site, in whole or in part:

1. A purchase made on the site and/or the inability to make a purchase that is caused by an act and/or omission and/or negligence of the purchaser and/or any third party, including a purchase made using a credit card without the consent of its owner, a purchase made by a minor and/or legally incompetent person without the consent of his parents and/or guardian, an action that is performed on the site by any third party who enters the site and causes damage, an action that is performed by any third party using the purchaser's password on the site, etc.
2. An act and/or omission that is beyond the control of the company, including but not limited to - due to force majeure, such as: war, earthquake, etc.
3. Products purchased on the site and which a third party, who is their manufacturer and/or importer, has supplied to the company, all subject to applicable liability under any law.
4. A communication failure (Internet or telephone or facsimile) resulting from an act and/or omission and/or negligence of Internet providers and/or telephone and/or facsimile communication providers, wherever they may be.
5. If there are changes in tax rates and/or levies applicable to the products between the date the product is published for purchase and the scheduled delivery date according to the terms of purchase of the product.
   The purchaser will bear full responsibility for any damage and/or loss of pocket of any kind that may be caused to him and/or the company and/or any third party due to an error he made in entering the data, including an error in entering his address, an error in entering the credit card details, an error in entering the address for delivery of the order, and similar errors.
   Without prejudice to all of the above, in any case the Company will not bear any damages in excess of the price of the products that were ordered and paid for by the purchaser.
6. The owners of the site and/or its founders and/or its operators and/or its managers and/or anyone on their behalf are not responsible for ensuring that the server operated by the site is free of viruses or other foreign components or elements that may harm or damage the purchaser's personal computer or other equipment of the purchaser when he enters the site and/or uses it and/or orders services from it. Likewise, the company will not be liable for illegal activity carried out on the site by any purchaser or any third party not under the control of the company.
7. The Company may terminate or prevent communication with purchasers or purchasers' access to any part of the Site or the entire Site at any stage.
   Any mention on the site of a name, trademark, product and/or service of any third party appears solely as a convenience to the purchaser and does not constitute any advertisement, sales promotion, sponsorship and/or recommendation regarding them.
8. The Company will not bear any responsibility, directly or indirectly, in any case in which a purchase is not received by the system and/or for any technical and/or other problem that prevents the purchaser from purchasing products.
9. The Company will not be liable for illegal activity by the purchasers or any other party not under its full control.
10. If an error occurs in printing, in the product description, in its price, in the payment terms, in the product image, in any other printed material, or in receiving data from an action performed on the site, the Company may, but is not obliged to, cancel the specific purchase.

17. Use and compensation for improper use of the site

Anyone who makes improper use of the site undertakes to indemnify and compensate the Pinok-Israel and/or the owners of the site and/or its founders and/or any of its operators and/or any of its managers and/or anyone on their behalf for any claim and/or expense and/or damages of any kind and type, including legal expenses, that may be incurred by Pinok-Israel / or the owners of the site and / or its founders and / or any of its operators and / or any of its managers and / or anyone on their behalf. Any legal dispute between a purchaser and / or surfer of the site and the site due to activity through the site will be resolved in Israel in the courts in Tel Aviv only.

18. Sales promotions

• The Company may from time to time sell products on the Site as part of sales promotions (hereinafter: the "Promotions").
• The promotions held on the site are part of on-site sales only, and are not related to other promotions offered in the parking network. Pinok-Israel and/or in any of the chain's stores. Furthermore, the company will not be obligated to sell, within the framework of the site, products under promotional conditions even if the aforementioned products are sold under promotional conditions within the framework of any of the chain's stores.
• If the Company decides to hold any promotion within the framework of the Site, then the promotion will be valid until the last date of the promotion and/or until the stock runs out (according to the earlier date), all subject to the terms and/or regulations of the relevant promotion, and/or subject to what is specified on the Site next to the product offered within the framework of the promotion.

19. Safe shopping

• Pinok-Israel takes all security measures to give the buyer maximum security when purchasing products via the Internet.
• We respect the privacy of our customers and therefore pay great attention to the operation of the site.
• We allow buyers who do not wish to leave their credit card information online to place an order without entering credit card information.
• Our representative will contact the purchaser by phone to obtain credit card information.
• Pinok-Israel is a secure site that uses accepted methods in the industry.
• The security servers are designed to protect the site's systems and the entire billing chain and supply chain.
• The system has been rigorously tested by credit card companies and received their approval.
• The site system is a closed and secure system, as much as possible. All buyer information, including billing information, is stored in the system on a secure server that is not accessible, except to a limited number of authorized persons.
• Pinok-Israel declares that it will not use the information it holds for the purposes of any action contrary to normal trading conditions and will not transfer this information to any other party.
• Transactions carried out on the site are encrypted using the SSL protocol, which is the most widely accepted encryption protocol in the world for encrypting information and allows for the encryption of information between the server and the user's browser.
• As an additional protective measure, every purchase is subject to a strict check to verify credit card details with the credit card companies in real time, in order to prevent misuse of the credit card.

20. Applicable law and specific local jurisdiction clause

The provisions of Israeli law will apply only to the contract between the purchaser and the company within the framework of the website and within the framework specified in these regulations.
The Company and the Purchaser declare that if any dispute arises between them, an attempt will be made to settle it outside the courtroom, and that if the dispute is not settled as stated, then it will be heard in the court in Eilat only.

21. In conclusion

• The company reserves the right to cancel and/or not grant any person the right to make purchases on the site, without the need to provide any reasons for making such a decision.
• It is clarified that the Company's service on the Site and/or the Regulations does not constitute a binding offer to sell products. Acceptance of an order from the Buyer to purchase products will constitute an offer by the Buyer to purchase them, and acceptance of the offer will be effected through actual delivery of the products, subject to the inventory available at the time of delivery and in accordance with the provisions of these Regulations.
• The manner in which the products are presented on the Site will be determined by the Company from time to time at its sole discretion.
• The names Pinok-Israel and the domain name of the site, including all trademarks of Pinok-Israel ("are fully and exclusively owned by the company, and entry to the site does not in fact grant any license and/or right in them.
• The Site and the Site Content are intended solely for private, non-commercial use, and their use is limited solely to the purposes of selling and purchasing products through them. No material as detailed above may be copied, reproduced, distributed, sold and/or displayed unless prior written permission has been granted by the Company.